ÖZYILMAZ, Adnan Mustafa Kemal University - Department of Business Administration, Turkey

VERTICAL TRUST IN ORGANIZATIONS: A REVIEW OF EMPIRICAL STUDIES OVER THE LAST DECADE

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The last decade has shown a proliferation in empirical trust studies in scientific journals due to the contribution of trust to organizational performance through increasing positive employee workplace intentions and behaviors. Given the theoretical suggestions and the empirical evidence on the importance of the referents of trust, this present study reviewed empirical research on trust considering three trust referents: supervisor, management, and organization. This parsimony of the trust research revealed that trust in organization has received much less empirical research attention than trust in direct supervisor and in management. The mediating and moderating role of trust in organization has also received much less empirical research attention than that of trust in supervisor and trust in management. It is this study’s conclusion that subordinate workplace intentions and behaviors can be better understood in terms of considering all reciprocal trust relationships among the subordinate, the supervisor, and the subordinate’s peers; between the subordinate and the management; and between the subordinate and the organization. Implications and future research directions are also discussed.

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trust in supervisor , trust in management , trust in organization , vertical trust , referents of trust , mediators of trust , moderators of trust

Mustafa Kemal University Journal Of Graduate School Of Social Sciences

28