Author/Authors
pala, tuğba mersin üniversitesi, turkey , sürgevil, olca dokuz eylül üniversitesi - iktisadi ve idari bilimler fakültesi (iibf), Turkey
Title Of Article
Emotional Labor Scale: A Study of Scale Development, Reliability and Validity
شماره ركورد
44550
Abstract
The aim of this study is to develop a scale appropriate to the working conditions of the service industry in Turkey to measure the phenomenon of “emotional labor.” It is hoped that the study that constitutes the stages of building an item pool, content validity, application, construct validity and calculation of the reliability of scale will contribute to researchers working on emotional labor. As a result of the applications and analysis conducted based on this study an emotional labor scale that consists of three dimensions--surface acting, suppression, deep acting--is achieved.
From Page
773
NaturalLanguageKeyword
Emotional labor , scale development , reliability , validity
JournalTitle
Ege Academic Review (EAR)
To Page
787
JournalTitle
Ege Academic Review (EAR)
Link To Document