Title :
Building trust in virtual teams
Author :
Coppola, Nancy W. ; Hiltz, Starr Roxanne ; Rotter, Naomi G.
Author_Institution :
New Jersey Inst. of Technol., Newark, NJ, USA
fDate :
6/1/2004 12:00:00 AM
Abstract :
This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of online courses studied over a three year period, and contrasts these results with one of the poorest rated online courses. Establishing swift trust at the beginning of an online course appears to be related to subsequent course success. Strategies for trust formation are also suggested.
Keywords :
computer aided instruction; educational courses; team working; content analysis; faculty roles; online courses; swift trust; trust development; trust formation strategies; virtual teams; Electronic learning; IP networks; Teleworking; Uncertainty; Virtual groups; Web sites; ALNs; Asynchronous learning networks; e-learning; swift trust;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.2004.828203
