Title :
A telecommunications quality study using the analytic hierarchy process
Author :
Douligeris, Christos ; Pereira, Ian J.
Author_Institution :
Dept. of Electr. & Comput. Eng., Miami Univ., Coral Gables, FL, USA
fDate :
2/1/1994 12:00:00 AM
Abstract :
An analytic hierarchy process (AHP) approach that can be used either for the analysis and comparison of the quality of several telecommunications companies, or for the evaluation of alternate technologies in telecommunications is presented. The method is based on pairwise comparison between several factors that affect the quality of service in a hierarchical structure. Two particular formulations are presented and discussed extensively
Keywords :
decision theory; quality control; telecommunication services; analytic hierarchy process; hierarchical structure; pairwise comparison; quality of service; telecommunications companies; telecommunications quality study; Application software; Communication industry; Computerized monitoring; Costs; Decision making; FDDI; Quality of service; Telecommunication computing; Telecommunication services; Telecommunication switching;
Journal_Title :
Selected Areas in Communications, IEEE Journal on
