• DocumentCode
    1074215
  • Title

    The 24-Hour Knowledge Factory: Can It Replace the Graveyard Shift?

  • Author

    Gupta, Amar

  • Author_Institution
    Univ. of Arizona, Tucson, AZ
  • Volume
    42
  • Issue
    1
  • fYear
    2009
  • Firstpage
    66
  • Lastpage
    73
  • Abstract
    Collaborating centers in time zones six to eight hours apart can transfer work so that every center is working during the daytime. Although this concept avoids the hazards of night work, it requires careful planning and a way to automatically capture evolving knowledge.
  • Keywords
    call centres; workflow management software; collaborating centers; evolving knowledge; knowledge factory; night work; Australia; Collaborative work; Costs; Data engineering; Design engineering; Manufacturing; Packaging; Production facilities; Programming; Testing; Collaborative computing; Computing profession; Knowledge factory;
  • fLanguage
    English
  • Journal_Title
    Computer
  • Publisher
    ieee
  • ISSN
    0018-9162
  • Type

    jour

  • DOI
    10.1109/MC.2009.25
  • Filename
    4755158