Title :
The 24-Hour Knowledge Factory: Can It Replace the Graveyard Shift?
Author_Institution :
Univ. of Arizona, Tucson, AZ
Abstract :
Collaborating centers in time zones six to eight hours apart can transfer work so that every center is working during the daytime. Although this concept avoids the hazards of night work, it requires careful planning and a way to automatically capture evolving knowledge.
Keywords :
call centres; workflow management software; collaborating centers; evolving knowledge; knowledge factory; night work; Australia; Collaborative work; Costs; Data engineering; Design engineering; Manufacturing; Packaging; Production facilities; Programming; Testing; Collaborative computing; Computing profession; Knowledge factory;
