DocumentCode
1074215
Title
The 24-Hour Knowledge Factory: Can It Replace the Graveyard Shift?
Author
Gupta, Amar
Author_Institution
Univ. of Arizona, Tucson, AZ
Volume
42
Issue
1
fYear
2009
Firstpage
66
Lastpage
73
Abstract
Collaborating centers in time zones six to eight hours apart can transfer work so that every center is working during the daytime. Although this concept avoids the hazards of night work, it requires careful planning and a way to automatically capture evolving knowledge.
Keywords
call centres; workflow management software; collaborating centers; evolving knowledge; knowledge factory; night work; Australia; Collaborative work; Costs; Data engineering; Design engineering; Manufacturing; Packaging; Production facilities; Programming; Testing; Collaborative computing; Computing profession; Knowledge factory;
fLanguage
English
Journal_Title
Computer
Publisher
ieee
ISSN
0018-9162
Type
jour
DOI
10.1109/MC.2009.25
Filename
4755158
Link To Document