Title :
Cluster-Based FAQ Retrieval Using Latent Term Weights
Author :
Kim, Harksoo ; Seo, Jungyun
Author_Institution :
Kangwon Nat. Univ., Chuncheon
Abstract :
A high-performance FAQ retrieval system uses query-log clustering to resolve lexical-disagreement problems. The proposed system outperforms traditional information-retrieval systems in FAQ retrieval.
Keywords :
information retrieval; information retrieval systems; pattern clustering; FAQ retrieval system; cluster-based FAQ retrieval; information-retrieval systems; latent term weights; lexical-disagreement problems; query-log clustering; FAQ smoothing; cluster-based FAQ retrieval; latent semantic analysis; lexical disagreement problem; query log clustering;
Journal_Title :
Intelligent Systems, IEEE
DOI :
10.1109/MIS.2008.23
