Total quality management takes priority at IEEE

Providing world-class service is the key to winning in the marketplace During 1993/1994 the IEEE staff organization has undertaken a major quality initiative to become a worldclass organization. This effort required a major learning and training program, followed by pilot "quality initiatives" in a number of major areas. We begin with the quality principles that provide the foundation for the initiatives, and then move to describe the initiatives and their effects on members, employees, suppliers and the technical communities served by the IEEE.<>