Abstract :
It might be said that this book points in the direction of our society\´s current renewed emphasis on the human. In order to make dialogues that people will use, the systems designer should become aware of the user, who is not a machine but a human being, and become aware, too, of the user\´s particular needs, sensitivities, and psychological reactions to conversing with a computer. For as Martin states in his introduction, "the future growth of the computer industry and the acceptance of computer methods will depend largely on the successful establishment of effective man-machine communications."
