Abstract :
Shannon Bruzelius was calling yet another toy company. He dialed 1-1-1-# and heard, "You have reached a nonworking number." Next he tried 1-1-2-#. "You have reached a nonworking number," the system repeated. Then he dialed 1-1-3-#, which got him closer to a human being: "Hi, this is Sue in customer service¿."
