• DocumentCode
    1140507
  • Title

    Computer-assisted applications (telephone systems)

  • Author

    Edwards, Larry

  • Author_Institution
    IBM Corp., Research Triangle Park, NC, USA
  • Volume
    30
  • Issue
    8
  • fYear
    1992
  • Firstpage
    38
  • Lastpage
    40
  • Abstract
    Capabilities of computer-to-telephone system linkages are discussed. The intelligent answering, coordinated voice/data transfer, preview dialing, and predictive dialing features of computer-assisted telephone systems are described. The CallPath Services Architecture, which provides an application program interface that masks out the differences between telephone systems, is also discussed.<>
  • Keywords
    computer communications software; telecommunications computing; telephone systems; CallPath Services Architecture; application program interface; computer-to-telephone system linkages; coordinated voice/data transfer; intelligent answering; predictive dialing; preview dialing; Application software; Computer applications; Computer networks; Couplings; Customer service; ISDN; Productivity; Switches; Telephony; Workstations;
  • fLanguage
    English
  • Journal_Title
    Communications Magazine, IEEE
  • Publisher
    ieee
  • ISSN
    0163-6804
  • Type

    jour

  • DOI
    10.1109/35.149615
  • Filename
    149615
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1140507