Title :
Pavlov´s Bugs: Matching Repair Policies with Rewards
Author :
Laplante, Phillip A. ; Ahmad, Norita
Author_Institution :
Pennsylvania State Univ., State College, PA, USA
Abstract :
Software maintenance engineers devote a significant amount of work to repairing user-identified errors. But user, maintainer, and manager perceptions of an error´s importance can vary, and bug-repair assignment policies can adversely affect those perceptions.
Keywords :
program debugging; software maintenance; Pavlov´s bugs; bug-repair assignment policies; repair policies matching; rewards; software maintenance engineers; Computer bugs; Computer errors; Customer satisfaction; Design automation; Electronics industry; Error correction; Incentive schemes; Maintenance engineering; Software maintenance; Taxonomy; debugging policies; defect repair; error assignment;
Journal_Title :
IT Professional
DOI :
10.1109/MITP.2009.80
