Instant messaging puts on a business suit

Despite the many users, the three big consumer instant messaging (IM) companies don´t make money directly from instant messaging because the service is free. They have thus been looking for a way to sell enhanced IM services to companies. Businesses want more from IM than they get from the consumer versions they´ve been using. For example, consumer systems typically don´t offer security, message archiving, auditing, or ways to control user access.