Analysis of customer communication by employee in restaurant and lead time estimation

Author

Takehara, Masanori ; Nojiri, Hiroya ; Tamura, Satoshi ; Hayamizu, Satoru ; Kurata, Takeshi

Author_Institution

Dept. of Eng., Gifu Univ., Gifu, Japan

fYear

2014

fDate

9-12 Dec. 2014

Firstpage

1

Lastpage

5

Abstract

Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee´s speech is useful for these techniques by speech ratio smoothing and POS sound detection.

Keywords

catering industry; consumer behaviour; personnel; sensor fusion; smoothing methods; speech processing; LTE; POS sound detection; WOD; accounting data; customer communication; employee speech; human behavior sensing; lead time estimation; multisensored data; restaurant; service quality; sound data; speech ratio smoothing; waiting operation detection; Accuracy; Education; Estimation; Harmonic analysis; Microphones; Smoothing methods; Speech;

fLanguage

English

Publisher

ieee

Conference_Titel

Asia-Pacific Signal and Information Processing Association, 2014 Annual Summit and Conference (APSIPA)

Conference_Location

Siem Reap

Type

conf

DOI

10.1109/APSIPA.2014.7041701

Filename

7041701