Title :
Automating workflows for service order processing: integrating AI and database technologies
Author :
Singh, Munindar P. ; Huhns, Michael N.
Author_Institution :
R&D Div., Microelectron. & Comput. Technol. Corp., Austin, TX, USA
Abstract :
We have developed an AI-based architecture that automatically manages workflows, and we have implemented a prototype that executes on top of a distributed computing environment to help a telecommunications company better provide a service that requires coordination among many operation support systems and network elements. The activities involve several database systems, user interfaces, and application programs.<>
Keywords :
database management systems; distributed processing; knowledge based systems; user interfaces; AI; application programs; database techniques; distributed computing environment; service order processing; user interfaces; workflow automation; Access protocols; Artificial intelligence; Computer architecture; Database systems; Gratings; Information resources; Management information systems; Project management; Transaction databases; User interfaces;
Journal_Title :
IEEE Expert
