Title :
Managing change in software process improvement
Author :
Mathiassen, Lars ; Ngwenyama, Ojelanki K. ; Aaen, Ivan
Author_Institution :
Georgia State Univ., Atlanta, GA, USA
Abstract :
Software process improvement has become the primary approach to improving software quality and reliability, employee and customer satisfaction, and return on investment. Although the literature acknowledges that SPI implementation faces various problems, most published cases report success, detailing dramatic improvements. Such best-practice cases are a great benefit when learning how to effectively implement SPI. On the basis of experiences from SPI initiatives and insights into organizational-change management, we offer the following advice for successful SPI implementation: software managers must appreciate that each SPI initiative is unique and carefully negotiate the context of change. Managers must also understand the elements of change involved. SPI can´t succeed without managerial commitment and a mastery of appropriate change tactics.
Keywords :
management of change; organisational aspects; quality management; software development management; software process improvement; software quality; software reliability; customer satisfaction; organizational-change management; software process improvement; software quality; software reliability; Context; Coordinate measuring machines; Engineering management; Financial management; Investments; Productivity; Project management; Quality management; Software metrics; Software quality; change management; organizational change; software process improvement;
Journal_Title :
Software, IEEE
DOI :
10.1109/MS.2005.159