• DocumentCode
    1213227
  • Title

    A practical approach to e-government Web evaluation

  • Author

    Wood, Fred B. ; Siegel, Elliot R. ; LaCroix, Eve-Marie ; Lyon, Becky J. ; Benson, Dennis A. ; Cid, Victor ; Fariss, Susan

  • Volume
    5
  • Issue
    3
  • fYear
    2003
  • Firstpage
    22
  • Lastpage
    28
  • Abstract
    Does your Web site function smoothly enough to deliver government services? Combining evaluation techniques gives you a multidimensional answer. The article discusses usability testing, and the use of user feedback, usage data, and Web and Internet performance data.
  • Keywords
    Web sites; government data processing; software performance evaluation; Internet performance data; Web performance data; Web site; e-government Web evaluation; government services; usability testing; usage data; user feedback; Delay; Electronic government; Feedback; Internet; Multidimensional systems; Navigation; Testing; US Government; Usability; Web design;
  • fLanguage
    English
  • Journal_Title
    IT Professional
  • Publisher
    ieee
  • ISSN
    1520-9202
  • Type

    jour

  • DOI
    10.1109/MITP.2003.1202231
  • Filename
    1202231
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1213227