Title :
Enabling chance interaction through instant messaging
Author :
Pascal, Carrie L.
Author_Institution :
Rensselaer Polytech. Inst., Troy, NY, USA
fDate :
6/1/2003 12:00:00 AM
Abstract :
Free and easy to install, instant messaging is a great vessel for chance interaction. Isaacs et al (2002) of AT&T discussed the concept of enabling chance interaction through mobile instant messaging. Although their research involved heavy use of prototypes that are not yet widely available, it can help us realize ways of enabling chance interaction today. This article provides a theoretical understanding of the benefits of chance interaction, followed by a description of the Hubbub instant messaging system, custom built to enable such interactions.
Keywords :
business communication; business data processing; electronic mail; professional communication; Hubbub instant messaging system; chance interaction; custom built system; face-to-face communication; mobile instant messaging; professional communication; Collaborative work; Distance learning; Feedback; Marine animals; Mobile communication; Prototypes; Scattering; Scheduling; Teleconferencing; Teleworking;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.2003.813159
