Title :
Helping users help themselves
Author_Institution :
Human-Comput. Interaction Inst., Carnegie Mellon Univ., Pittsburgh, PA, USA
fDate :
3/1/1995 12:00:00 AM
Abstract :
Application-learning problems are a perennial design challenge. This persistent help-seeking behavior is forcing designers to wonder if any technologies for designing interactive help will satisfy the user as much as asking a real person. In addition to hypermedia applications, the paper considers several technologies explored as help systems. These technologies can easily provide a knowledgeable apprentice to help users accomplish their tasks, but they do pose challenges for interface design
Keywords :
help systems; system documentation; systems analysis; user interfaces; application-learning problems; design challenge; help systems; help-seeking behavior; hypermedia applications; interactive help; interface design; Application software; Computer applications; Computer errors; Computer science; Intelligent structures; Intelligent systems; Machine intelligence; Printers;
Journal_Title :
Software, IEEE
