Abstract :
Many quality practitioners rely on auditing to verify compliance of process changes. However, when our division used a positive reinforcement approach to verify compliance, we saw deeper institutionalization of the desired organizational change.
Keywords :
Capability Maturity Model; formal verification; organisational aspects; software development management; software quality; Capability Maturity Model; formal verification; organizational change; positive reinforcement approach; software development management; software quality; Assembly; Data engineering; Decision making; Monitoring; Predictive models; Productivity; Scheduling; Stability criteria; Terminology; Testing; QPM; Quality Process Management; SQM; Software Quality Management; compliance;
