Title :
Total quality mis-management
Abstract :
The argument for statistical skills in engineering is carried into the management camp. Comparisons are made with America and Japan. It is shown that the statistical quality skills developed in America were a key element in the quality revolution that took Japan to the top of the league. Remedies for Britain are proposed.
Keywords :
statistical analysis; America; Britain; Japan; quality revolution; statistical quality skills; statistical skills; total quality mis-management;
Journal_Title :
Engineering Management Journal
DOI :
10.1049/em:19990608
