Title :
Quality function deployment: the unused tool
Author :
Bouchereau, Vivianne ; Rowlands, Hefin
Author_Institution :
Mech. Res. Centre, Univ. of Wales Coll., Newport, UK
Abstract :
Quality function deployment is a management tool that provides the means of translating customer requirements into appropriate technical requirements for each stage of a product or service development. The structure provided by QFD can be of significant benefit to companies, yet it is an extremely under-utilised tool. This article introduces QFD, outlines how it can be used, compares its customary practice around the world and identifies some of its problems and benefits.
Keywords :
quality management; QFD; benefits; customer requirements; management tool; problems; product development; quality function deployment; service development; technical requirements;
Journal_Title :
Engineering Management Journal
DOI :
10.1049/em:20000113