Title :
Customer Service 2.0: Where Social Computing Meets Customer Relations
Author :
Bi, Frank ; Konstan, Joseph A.
Author_Institution :
Univ. of Minnesota, Minneapolis, MN, USA
Abstract :
Social computing is moving customer relations from private spaces into the public space.
Keywords :
customer services; social networking (online); customer relations; customer service 2.0; private spaces; public space; social computing; Customer services; Privacy; Social factors; Social network services; Facebook; social computing; social networks;
DOI :
10.1109/MC.2012.370
