DocumentCode :
1338773
Title :
Supporting defence avionics for global customers
Author :
Doran, Ralph
Volume :
10
Issue :
2
fYear :
2000
fDate :
4/1/2000 12:00:00 AM
Firstpage :
74
Lastpage :
80
Abstract :
Customers feel that defence avionics support is too expensive and ´the tail is too big for the dog´. Here, the author argues that, in order to increase global competitiveness, UK equipment providers and their customer support organisations need to provide more customer value over the whole product life.
Keywords :
military avionics; UK; customer support organisations; customer value; defence avionics; defence avionics support; equipment providers; global competitiveness; global customers; product life;
fLanguage :
English
Journal_Title :
Engineering Management Journal
Publisher :
iet
ISSN :
0960-7919
Type :
jour
DOI :
10.1049/em:20000209
Filename :
843203
Link To Document :
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