Abstract :
The adequacy of a railway system is often a point of contentention between the public and the company. The many lawsuits and investigations carried on by various regulating bodies is evidence of this fact, and such cases are always a source of trouble and expense. In many instances they are unnecessarily brought about by “chronic kickers” who take advantage of every opportunity to gain political popularity through an attack on the railway company for lack of cars, unreliability of service, etc. The answers to such complaints are generally so indefinite and technical that the ordinary layman finds it difficult to obtain a satisfactory explanation and understanding. Consequently, there is a continual complaint and disturbance among the traveling public because, perhaps, of alleged insufficient accommodation and the lack of a fair knowledge of the railway business.
