Title :
Telcordia Technologies: the journey to high maturity
Author_Institution :
Telcordia Technol., Piscataway, NJ, USA
Abstract :
How does a large, multifaceted company change its culture from one where quality and customer satifaction were an afterthought to one where these elements became the driving force behind its main software development business, achieving both ISO 9001 registration and a CMM Level 5 rating in the process? Telcordia Technologies (software development groups) instituted these institution-wide changes over five years
Keywords :
DP industry; ISO standards; software development management; software process improvement; software quality; software standards; CMM Level 5 rating; ISO 9001 registration; Telcordia Technologies; customer satifaction; high maturity; institution-wide changes; multifaceted company; software development business; software development groups; Computer industry; Customer satisfaction; ISO standards; Process control; Programming; Quality management; Software maintenance; Software quality; Software standards; Standards development;
Journal_Title :
Software, IEEE
