Information centre management

Eagle Star Insurance is one of the largest composite insurance companies in the UK and has outlets in over 50 countries worldwide. Eagle Star has one support division-Corporate Services. It is within Corporate Services that the end-user computing support function resides and is responsible for all personal computing using the mainframe under TSO (time-sharing option), personal computers and office automation using a network of Wang VS and OIS machines. The role of the information centre within Eagle Star is changing. It is becoming more business oriented, more aware of the effect on the `bottom line´ for individual business areas and more able to influence and support the strategic needs of the company. The decentralisation of the day-to-day support allows a focus on the significant new developments that are emerging within the personal computing environment. As a result of these changes the largest increase in expenditure for the department during the next two years will be for training. Training in new environments and products for the support analysts, and training in the management of change