Title :
A basis for transmission performance objectives in a telephone communication system
Author_Institution :
American Telephone and Telegraph Company, New York, N. Y.
fDate :
5/1/1958 12:00:00 AM
Abstract :
In any extensive telephone system, certain objectives and controls must be set up to provide and maintain satisfactory performance. This control of quality is as important in communication service as in manufacturing. Rather than stemming from an engineer´s dream or a mathematical formula, quality is essentially a user´s impression of the product. There is danger, therefore, in measuring it in terms of somewhat arbitrary physical limits. There is danger, too, in not recognizing what lies behind the objectives and the effects on the user when these are not met.
Keywords :
Companies; Maintenance engineering; Quality control; Quality of service; Standards; Switches; Volume measurement;
Journal_Title :
American Institute of Electrical Engineers, Part I: Communication and Electronics, Transactions of the
DOI :
10.1109/TCE.1958.6372786