DocumentCode
1388228
Title
Create the best first impression (user interfaces)
Author
Potosnak, K.
Author_Institution
Aldus Corp., Seattle, WA, USA
Volume
7
Issue
4
fYear
1990
fDate
7/1/1990 12:00:00 AM
Firstpage
82
Lastpage
83
Abstract
The importance of those aspects of the user interface that are usually developed separately from a product´s primary functionality is discussed. These include installation, customization, configuration, troubleshooting procedures, and customer support. Some rules of thumb to improve these aspects are offered. It is argued that paying attention to these aspects of product usability will result in easier installation, configuration, customization, and troubleshooting, saving support costs and user time and reducing frustration for everyone.<>
Keywords
user interfaces; configuration; customer support; customization; installation; product usability; rules of thumb; troubleshooting; user interface; Computer industry; Costs; Graphics; Human factors; Information management; Memory management; Packaging; Printers; Usability; User interfaces;
fLanguage
English
Journal_Title
Software, IEEE
Publisher
ieee
ISSN
0740-7459
Type
jour
DOI
10.1109/52.56453
Filename
56453
Link To Document