Title :
Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations
Author :
Lacity, Mary ; Carmel, Erran ; Rottman, Joseph
Author_Institution :
Univ. of Missouri-St. Louis, St. Louis, MO, USA
Abstract :
IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.
Keywords :
employment; outsourcing; service-oriented architecture; BPO service; IT outsourcing provider; ITO service; building delivery center; business process outsourcing provider; lower-cost workforce; minority population employment; remote domestic location; rural outsourcing; social mission; Business; Information technology; Outsourcing; Remote monitoring; BPO services; IT; outsourcing; remote computing;
DOI :
10.1109/MC.2011.377
