Abstract :
Event monitoring is a critical component in managing IT infrastructure and business operation. Yet, like other IT services, monitoring services face challenges and high expectations in a globally integrated IT environment. Such services offer a telling example that shows both potential and limitation for global IT services, as well as the gaps between expectation and reality and how they might be better identified and thus narrowed.
Keywords :
commerce; information management; information networks; information technology; monitoring; organisational aspects; IT infrastructure management; business operation; event monitoring; global IT services; Application software; Business; Companies; Computerized monitoring; Contracts; Costs; Customer satisfaction; Home computing; Processor scheduling; Time factors; SLA; global IT infrastructure; global resources; monitoring; offshoring; service delivery; systems management;
