DocumentCode
1424823
Title
Anser: an application of speech technology to the Japanese banking industry
Author
Nakatsu, Ryohei
Author_Institution
NTT, Tokyo, Japan
Volume
23
Issue
8
fYear
1990
Firstpage
43
Lastpage
48
Abstract
A system called Anser, which combines speech recognition and synthesis to offer telephone banking services to millions of customers, is described. Anser´s design, its current application in banking services and the reasons for its success are discussed. Experience with Anser is examined and potential applications are indicated.<>
Keywords
automatic telephone systems; bank data processing; banking; speech recognition; speech synthesis; telecommunications computing; Anser; Japanese banking industry; potential applications; speech recognition; speech synthesis; speech technology; telephone banking services; Application software; Automatic control; Banking; Computer industry; Facsimile; Pattern recognition; Speech recognition; Speech synthesis; Telegraphy; Telephony;
fLanguage
English
Journal_Title
Computer
Publisher
ieee
ISSN
0018-9162
Type
jour
DOI
10.1109/2.56870
Filename
56870
Link To Document