Title :
How to staff business-critical maintenance projects
Author :
Ramaswamy, Ramkumar
Author_Institution :
Infosys Technols. Ltd., Bangalore, India
Abstract :
The team size of a maintenance project depends on the rate at which maintenance requests arrive and the importance of servicing each request quickly. The second factor, quantifying the team\´s "level of preparedness" forms the basis for a five-step method for staffing maintenance projects. The author illustrates the method using data from a real project.
Keywords :
human resource management; personnel; project management; software maintenance; business-critical maintenance projects; maintenance projects; maintenance requests; preparedness level; real project; staffing issues; team size; Costs; Delay; Error correction; Fasteners; Frequency; Human resource management; Mathematical model; Mathematics; Parametric statistics; Technology management;
Journal_Title :
Software, IEEE
