A method of measuring the efficiency of the knowledge utilization process

Author

Verkasolo, M. ; Lappalainen, Pentti

Author_Institution

Nokia Telecommun., Haukipudas, Finland

Volume

45

Issue

4

fYear

1998

fDate

11/1/1998 12:00:00 AM

Firstpage

414

Lastpage

423

Abstract

This paper presents a model to assess the efficiency of knowledge transfer within an organization. First, a literature review of knowledge transfer management with a practical contribution to the shop-floor activities is presented. Second, a model of the knowledge transfer process with five distinctive phases is suggested. Third, an efficiency index is proposed to provide an objective numerical measure of the process. The numerical index is defined as a function of three attributes: process delay; effort; and width. Its properties and limitations are discussed. Several pilot studies have been launched to test the validity of the model. One pilot is introduced in this paper

Keywords

research and development management; technology transfer; R&D management; efficiency index; effort; knowledge transfer efficiency; knowledge utilization process; numerical index; organization; pilot studies; process delay; width; Assembly; Communication networks; Computer networks; Cultural differences; Delay; Documentation; Global communication; Knowledge management; Knowledge transfer; Testing;

fLanguage

English

Journal_Title

Engineering Management, IEEE Transactions on

Publisher

ieee

ISSN

0018-9391

Type

jour

DOI

10.1109/17.728585

Filename

728585