Computer-aided management techniques

The paper outlines the areas in which computers are of significant assistance to management, and the nature of the assistance given. The evolution of management techniques, in so far as it is relevant to the theme, is compared with the evolution of commercial data-processing systems. A progression from a state of maximum conflict between management and computer systems to a potential identity of purpose becomes apparent. Five major examples are examined, the bureau services and packages available to any user, airline-seat-reservation systems, the Stock Exchange, point-of-sale systems, and in-house systems. Each is typical of a larger group of applications. Implications of the examples are considered against a consistent framework of management requirements based on the hierarchical structure of management. Major trends over the next five years are identified, and the prospect of a senior manager `driving¿ a large organisation via a computer terminal is examined and dismissed as impracticable.