• DocumentCode
    1458405
  • Title

    Automated Interactive Sales Processes

  • Author

    Klos, Tomas ; Somefun, K. ; La Poutré, Han

  • Author_Institution
    Delft Univ. of Technol., Delft, Netherlands
  • Volume
    26
  • Issue
    4
  • fYear
    2011
  • Firstpage
    54
  • Lastpage
    61
  • Abstract
    The paper mentions that an automated interactive sales process can combine aggregate anonymous knowledge of customer preferences with specific data about the ongoing negotiation process with the current customer.
  • Keywords
    customer satisfaction; sales management; automated interactive sales process; customer negotiation process; customer preference; Automation; Interactive systems; Investments; Marketing and sales; Recommender systems; Technology management; intelligent systems; machine learning; multi-issue negotiation; nonlinear preferences; numerical experiments; recommender systems; user modeling;
  • fLanguage
    English
  • Journal_Title
    Intelligent Systems, IEEE
  • Publisher
    ieee
  • ISSN
    1541-1672
  • Type

    jour

  • DOI
    10.1109/MIS.2010.34
  • Filename
    5440148
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1458405