DocumentCode :
1475142
Title :
"Quality...It\´s Not an Add-On! [Essay]"
Author :
Floyd, Raymond E. ; Spencer, Richard H.
Volume :
30
Issue :
2
fYear :
2011
Firstpage :
8
Lastpage :
9
Abstract :
The value of quality for any product cannot be over emphasized. From the inception of a product in Market requirements to Engineering specification, vendor selection and qualification, manufacturing assembly processes, and review of customer satisfaction ratings, quality impacts a company\´s success or lack thereof. It can\´t be added on or tested in, quality needs to be involved along the entire development process. Failure to do so practically ensures problems in the field-at the customer\´s location. You don\´t want problems coming from that direction, so fix "quality" into the product from the very beginning.
Keywords :
ISO standards; customer satisfaction; product development; quality management; ISO; International Standards Organization; customer satisfaction ratings; engineering specification; manufacturing assembly processes; market requirements; product development; vendor selection;
fLanguage :
English
Journal_Title :
Potentials, IEEE
Publisher :
ieee
ISSN :
0278-6648
Type :
jour
DOI :
10.1109/MPOT.2010.939451
Filename :
5733970
Link To Document :
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