DocumentCode
1483551
Title
Implementing total quality
Author
De Cerio, Javier Merino-Díaz
Volume
11
Issue
2
fYear
2001
fDate
4/1/2001 12:00:00 AM
Firstpage
53
Lastpage
57
Abstract
Applying a TQM model needs to be a gradual process, and the main difficulties lie in areas relating to human resource management. The experience of Dana Equipamientos (Spain) shows that introducing total quality does not lead directly to total improvement, but does stimulate organisational change towards continuous improvement.
Keywords
human resource management; management of change; quality management; Spain; TQM model; continuous improvement; experience; human resource management; organisational change; total quality management implementation;
fLanguage
English
Journal_Title
Engineering Management Journal
Publisher
iet
ISSN
0960-7919
Type
jour
DOI
10.1049/em:20010202
Filename
920644
Link To Document