International direct dialing quality in a competitive transitional telecommunications market

Author

Yan, Xu ; Thong, James Y L

Author_Institution

Hong Kong Univ. of Sci. & Technol., China

Volume

39

Issue

5

fYear

2001

fDate

5/1/2001 12:00:00 AM

Firstpage

168

Lastpage

174

Abstract

The introduction of resale-based competition in international direct dialing services in January 1999 triggered a round of extremely fierce competition in Hong Kong´s IDD market. In response, both the incumbent operator and new entrants had to adopt aggressive strategies to defend or gain market share. This article reports on an intensive experiment on IDD quality provided by the major IDD operators in Hong Kong after this phase of deregulation. Based on 1790 successful IDD calls to the 10 most popular destinations from Hong Kong, the IDD quality of the major operators was benchmarked. The experiment revealed some interesting findings with significant implications for telecommunications deregulation

Keywords

quality of service; telephony; Hong Kong; IDD quality; competitive transitional telecommunications market; deregulation; international direct dialing quality; market share; resale-based competition; Australia; Bandwidth; Circuits; Data compression; Delay effects; Environmental management; Monopoly; Power generation economics; Quality management; Telecommunication services;

fLanguage

English

Journal_Title

Communications Magazine, IEEE

Publisher

ieee

ISSN

0163-6804

Type

jour

DOI

10.1109/35.920873

Filename

920873