• DocumentCode
    1487888
  • Title

    Analysis of the effects of software reuse on customer satisfaction in an RPG environment

  • Author

    Succi, Giancarlo ; Benedicenti, Luigi ; Vernazza, Tullio

  • Author_Institution
    Dept. of Electr. & Comput. Eng., Alberta Univ., Edmonton, Alta., Canada
  • Volume
    27
  • Issue
    5
  • fYear
    2001
  • fDate
    5/1/2001 12:00:00 AM
  • Firstpage
    473
  • Lastpage
    479
  • Abstract
    This paper reports on empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library: reuse is significantly positively correlated with customer satisfaction; and there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal
  • Keywords
    software libraries; software metrics; software reusability; customer satisfaction; domain specific library; software engineering; software metrics; software products; software reuse; Computer Society; Customer satisfaction; Density measurement; Frequency measurement; Productivity; Size measurement; Software engineering; Software libraries; Software measurement; Software metrics;
  • fLanguage
    English
  • Journal_Title
    Software Engineering, IEEE Transactions on
  • Publisher
    ieee
  • ISSN
    0098-5589
  • Type

    jour

  • DOI
    10.1109/32.922717
  • Filename
    922717
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1487888