Title :
Expert system development: a retrospective view of five systems
Author :
Irgon, Adam ; Zolnowski, Jean ; Murray, Karen J. ; Gersho, Marvin
Author_Institution :
Bellcore, Piscataway, NJ, USA
fDate :
6/1/1990 12:00:00 AM
Abstract :
The development of five expert systems of varying complexity is described. The five expert systems are: FAST, a system for the performance tuning of a large software system; Maven, a system for assigning Bellcore´s Common Language equipment codes; GADS, a diagnostic shell for constructing hot-line support applications; Bellcore´s OS-Assist system, a support tool for managers in directory-assistance offices; and Planner, a planning tool for determining calls setup signaling. The systems are briefly characterized and the lessons learned during development are summarized.<>
Keywords :
expert systems; knowledge engineering; utility programs; Bellcore; Common Language equipment codes; FAST; GADS; Maven; OS-Assist system; Planner; calls setup signaling; complexity; diagnostic shell; directory-assistance offices; expert system development; hot-line support applications; large software system; performance tuning; planning tool; retrospective view; support tool; Appropriate technology; Artificial intelligence; Documentation; Expert systems; Knowledge acquisition; Management training; Prototypes; Software prototyping; Software systems; Telephony;
Journal_Title :
IEEE Expert
