DocumentCode
1521325
Title
Documentation is the key to user success
Author
Odescalchi, E.K.
Author_Institution
IBM Corp., Poughkeepsie, NY, USA
Issue
4
fYear
1986
Firstpage
16
Lastpage
18
Abstract
A discussion is presented of test conducted at the IBM Human Factors Laboratory in Kingston, New York, to compare the productivity of people using computer-manual, task oriented vs. product-oriented information. The failure rate was 310% higher with the product-oriented information. The conservatively calculated overall productivity gain attained by task-oriented information was 41%.
Keywords
system documentation; user manuals; IBM Human Factors Laboratory; computer-manual; product-oriented information; productivity; task-oriented information; Assembly; Companies; Documentation; Error analysis; Human factors; Productivity; Statistical analysis;
fLanguage
English
Journal_Title
Professional Communication, IEEE Transactions on
Publisher
ieee
ISSN
0361-1434
Type
jour
DOI
10.1109/TPC.1986.6448982
Filename
6448982
Link To Document