Title :
Documentation is the key to user success
Author :
Odescalchi, E.K.
Author_Institution :
IBM Corp., Poughkeepsie, NY, USA
Abstract :
A discussion is presented of test conducted at the IBM Human Factors Laboratory in Kingston, New York, to compare the productivity of people using computer-manual, task oriented vs. product-oriented information. The failure rate was 310% higher with the product-oriented information. The conservatively calculated overall productivity gain attained by task-oriented information was 41%.
Keywords :
system documentation; user manuals; IBM Human Factors Laboratory; computer-manual; product-oriented information; productivity; task-oriented information; Assembly; Companies; Documentation; Error analysis; Human factors; Productivity; Statistical analysis;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.1986.6448982
