Title :
Computer user documentation problems: Their causes and solutions
Author_Institution :
UDATA, Morristown, NJ, USA
Abstract :
Computer user documentation tends to be written by computer people, those familiar with or involved with the computer´s development, who organize manuals in terms of software structure. The author details problems caused by this approach, and ways in which they can be resolved.
Keywords :
user manuals; arcane terminology; familiarity; software structure; user documentation; Companies; Computers; Documentation; Hardware; Indexes; Manuals; Software;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.1986.6448983
