Title :
Personality in computer documentation: A preference study
Author_Institution :
State Univ. of New York, Albany, NY, USA
Abstract :
There is a move in technical writing today toward a personalized, `user-friendly´ writing style which is strikingly evident in many computer textbooks and instructional manuals. The author presents the results of a study to determine which style of writing people prefer in a computer tutorial, given the choice between formal, moderately friendly, and extremely friendly texts, and whether their level of computer expertise affects their selection.
Keywords :
system documentation; user manuals; computer documentation; computer textbooks; computer tutorial; formal text; friendly texts; instructional manuals; technical writing; writing style; Computers; Documentation; Educational institutions; Manuals; Programming; Tutorials;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.1986.6448990
