DocumentCode
1521415
Title
Testing online and print user documentation
Author
Schell, D.A.
Author_Institution
American Inst. for Res., Washington, DC, USA
Issue
4
fYear
1986
Firstpage
87
Lastpage
92
Abstract
User-testing of computer documentation is beginning to move into the laboratory. A properly conducted user test offers software producer much more information that cannot be obtained in any other manner. The author discusses the advantages and disadvantages of the previous ways of user testing such as testing in the marketplace, magazine reviews, and prerelease on-site testing (beta tests). In addition, a detailed case study of a laboratory-based usability test is presented.
Keywords
system documentation; user interfaces; user manuals; beta tests; case study; computer documentation; laboratory-based usability test; magazine reviews; online documentation testing; prerelease on-site testing; printed documentation testing; user documentation; user test; Companies; Computers; Documentation; Laboratories; Usability;
fLanguage
English
Journal_Title
Professional Communication, IEEE Transactions on
Publisher
ieee
ISSN
0361-1434
Type
jour
DOI
10.1109/TPC.1986.6448996
Filename
6448996
Link To Document