Title :
The art of expectations management
Author_Institution :
Univ. of Southern California, CA, USA
fDate :
1/1/2000 12:00:00 AM
Abstract :
One of the most valuable skills a software professional can develop, expectations management is something surprisingly few people know or practice. The author has witnessed more than 100 stakeholder software requirements negotiations in which inflated expectations about the simplicity of the problem or ease of providing a solution have caused the most difficulty. Expectations management holds the key to providing winwin solutions to these situations. The author explains how clear communication, careful estimation, and precise planning can help you shape and meet realistic expectations
Keywords :
planning; professional communication; software development management; careful estimation; clear communication; expectations management; inflated expectations; precise planning; realistic expectations; software professional; stakeholder software requirements negotiations; winwin solutions; Computer hacking; Computer industry; Costs; Memory management; Packaging; Radio access networks; Snow; Solids; Strategic planning; Subspace constraints;
