DocumentCode
1553417
Title
Usability bugs in open-source software and online forums
Author
Raza, Arif ; Capretz, Luiz Fernando ; Ahmed, Foisal
Author_Institution
Dept. of Electr. & Comput. Eng., Univ. of Western Ontario, London, ON, Canada
Volume
6
Issue
3
fYear
2012
fDate
6/1/2012 12:00:00 AM
Firstpage
226
Lastpage
230
Abstract
The unlimited number of open-source software (OSS) users and the importance of end users´ experience in determining software quality make usability an even more critical quality attribute for OSS than it is for proprietary software. The research model of this study establishes the relationship between usability errors in OSS and online public forums. The results of this empirical analysis provide evidence about active management of usability-related issues in OSS. To conduct this research, the authors used a dataset consisting of 1753 OSS projects, covering a broad range of categories. The results of the study show that online forums play a significant role in identifying and fixing usability bugs in OSS.
Keywords
Internet; program debugging; public domain software; software quality; software reusability; OSS; critical quality attribute; online public forums; open-source software; proprietary software; software quality; usability bugs;
fLanguage
English
Journal_Title
Software, IET
Publisher
iet
ISSN
1751-8806
Type
jour
DOI
10.1049/iet-sen.2011.0105
Filename
6232028
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