• DocumentCode
    1554878
  • Title

    Customer-focused Internet commerce at Cisco Systems

  • Author

    Cho, Stephen

  • Author_Institution
    Cisco Syst. Inc., USA
  • Volume
    37
  • Issue
    9
  • fYear
    1999
  • fDate
    9/1/1999 12:00:00 AM
  • Firstpage
    61
  • Lastpage
    63
  • Abstract
    The rapid growth in electronic commerce places strong demands on business practices to meet customer needs in a timely and cost-effective manner. This article outlines some of the tools developed by Cisco to facilitate this growth while achieving excellent customer care and employee satisfaction. Attention is given to the steps Cisco has taken to organize to meet these dual objectives
  • Keywords
    Internet; electronic commerce; Cisco Systems; business practices; customer care; customer-focused Internet commerce; electronic commerce; employee satisfaction; Business; Cables; Costs; Customer satisfaction; Electronic commerce; Extranets; Internet; Large Hadron Collider; Pricing; Production materials;
  • fLanguage
    English
  • Journal_Title
    Communications Magazine, IEEE
  • Publisher
    ieee
  • ISSN
    0163-6804
  • Type

    jour

  • DOI
    10.1109/35.790864
  • Filename
    790864
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1554878