Title :
Customer-focused Internet commerce at Cisco Systems
Author_Institution :
Cisco Syst. Inc., USA
fDate :
9/1/1999 12:00:00 AM
Abstract :
The rapid growth in electronic commerce places strong demands on business practices to meet customer needs in a timely and cost-effective manner. This article outlines some of the tools developed by Cisco to facilitate this growth while achieving excellent customer care and employee satisfaction. Attention is given to the steps Cisco has taken to organize to meet these dual objectives
Keywords :
Internet; electronic commerce; Cisco Systems; business practices; customer care; customer-focused Internet commerce; electronic commerce; employee satisfaction; Business; Cables; Costs; Customer satisfaction; Electronic commerce; Extranets; Internet; Large Hadron Collider; Pricing; Production materials;
Journal_Title :
Communications Magazine, IEEE
