Successful system development: the effect of situational factors on alternative user roles

Author

Hawk, Stephen R. ; Dos Santos, Brian L.

Author_Institution

Stuart Sch. of Bus., Illinois Inst. of Technol., Chicago, IL, USA

Volume

38

Issue

4

fYear

1991

fDate

11/1/1991 12:00:00 AM

Firstpage

316

Lastpage

327

Abstract

The authors report on the results of a field study that sought to determine the impact of two forms of user involvement, namely, user participation and user leadership, during systems development. This study sought to determine the impact of two situational factors on the effects of user participation and user leadership. Neither user participation nor user leadership was found to be related to user information satisfaction (UIS). Both forms of user involvement, however, were found to have a more positive relationship with UIS under certain circumstances. User participation was more positively related to UIS when use of the system was for decision support and when users were at higher levels in the organization. User leadership was more positively related to UIS when users were at higher levels in the organization

Keywords

administrative data processing; systems analysis; computer-based information systems; field study; systems development; user information satisfaction; user involvement; user leadership; user participation; Information systems; Investments; Marine vehicles; System analysis and design;

fLanguage

English

Journal_Title

Engineering Management, IEEE Transactions on

Publisher

ieee

ISSN

0018-9391

Type

jour

DOI

10.1109/17.97438

Filename

97438