Title :
Total customer satisfaction [telecommunication products]
Author_Institution :
Tellabs Inc., Lisle, IL, USA
Abstract :
The author focuses on Tellabs´ approach to quality and meeting/exceeding the customers´ total requirements. Tellabs has established and implemented a quality philosophy that emphasizes continuous process improvement, strategic quality management, and senior management commitment. Through this quality philosophy and associated programs total customer satisfaction can be achieved
Keywords :
management; quality control; telecommunication equipment; Tellabs; continuous process improvement; quality; senior management commitment; strategic quality management; telecommunication products; total customer satisfaction; Communication industry; Companies; Consumer electronics; Councils; Customer satisfaction; Data communication; Manufacturing; Monitoring; Problem-solving; Teamwork;
Conference_Titel :
Communications, 1992. ICC '92, Conference record, SUPERCOMM/ICC '92, Discovering a New World of Communications., IEEE International Conference on
Conference_Location :
Chicago, IL
Print_ISBN :
0-7803-0599-X
DOI :
10.1109/ICC.1992.268137
