Title :
Framework Architecture of e-Loan Negotiation System
Author :
Serguievskaia, Irina ; Al-Sakran, Hasan
Author_Institution :
Arab Acad. of Banking & Financial Studies Amman, Amman
Abstract :
To stay ahead of competition banks are creating new, and personalizing and refining existing customer oriented services. Loan negotiation is a time consuming process, requiring considerable time delays and efforts from both a lender and a borrower, and can considerably benefit from automation. Such system will provide help to bank clients in selecting bank and negotiating loan on conditions that satisfy them. In this work we use CBR and software agent approaches in design of the framework for electronic bank loan system as an alternative to existing paper-based version.
Keywords :
customer services; electronic commerce; software agents; CBR; customer oriented services; e-loan negotiation system; loan negotiation; software agent; Automation; Banking; Computational Intelligence Society; Costs; Delay effects; Educational institutions; Game theory; Internet; Power system modeling; Software agents; Agent Technology; CBR; e-Loan Negotiations;
Conference_Titel :
Information and Communication Technologies: From Theory to Applications, 2008. ICTTA 2008. 3rd International Conference on
Conference_Location :
Damascus
Print_ISBN :
978-1-4244-1751-3
Electronic_ISBN :
978-1-4244-1752-0
DOI :
10.1109/ICTTA.2008.4529991
